Pagework — Terms and Conditions
Effective date: 15 July 2026 Version: 1.0
1. Introduction and acceptance
1.1 These Terms and Conditions ("Terms") are a legal agreement between you ("you", "your", or "User") and Pagework Pty Ltd (ABN 123456778), trading as Pagework ("Pagework", "we", "us", or "our"), governing your access to and use of the Pagework website, web application, and related services (together, the "Service"), available at pagework.com.au.
1.2 By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy (see clause 12), which is incorporated into these Terms by reference. If you do not agree, do not use the Service.
1.3 If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.
1.4 We may update these Terms from time to time in accordance with clause 17. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
2. What Pagework is
2.1 Pagework is a manuscript-first writing application for novelists. It provides tools to draft, organise, and export long-form fiction manuscripts, including a scene-based editor, chapter/scene navigation, autosave, word-count tracking, and optional AI-assisted writing features.
2.2 The Service is provided on a subscription basis and/or limited free tier, as described on our pricing page from time to time. We may change, suspend, or discontinue any part of the Service, including features, at our discretion, subject to clause 17 and any consumer law protections described in clause 15.
3. Eligibility and accounts
3.1 You must be at least 16 years old (or the age of legal capacity to contract in your jurisdiction, if higher) to create a Pagework account.
3.2 You must provide accurate, current, and complete information when registering, and keep it up to date.
3.3 You are responsible for maintaining the confidentiality of your account credentials (including any password or authentication method) and for all activity that occurs under your account. Notify us immediately at support@pagework.com.au if you suspect unauthorised access.
3.4 You may sign in via email magic-link or supported third-party identity providers (currently Google). You are subject to that provider's own terms when you use it to authenticate.
3.5 We may suspend or terminate an account that provides false information, is used in breach of these Terms, or is inactive for an extended period, subject to clause 13.
4. Subscriptions, billing, and cancellation
4.1 Paid features of the Service are billed on a subscription basis (monthly or annually, as selected at checkout) through our payment processor, Stripe. By subscribing, you authorise us (via Stripe) to charge your chosen payment method on a recurring basis until you cancel.
4.2 Automatic renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you retain access until then.
4.3 Price changes. We will give you at least 30 days' notice by email of any price increase before it applies to your next renewal. Continuing to use the Service after that date constitutes acceptance of the new price.
4.4 Refunds. Fees are generally non-refundable except as required by law (including the Australian Consumer Law — see clause 15) or as expressly stated at the time of purchase (e.g. a free trial or a stated refund window). If you believe you're entitled to a refund, contact support@pagework.com.au.
4.5 Failed payments. If a payment fails, we may retry the charge, suspend access to paid features, and/or downgrade your account to the free tier until payment succeeds, after reasonable notice to you.
4.6 We do not store your full payment card details — these are handled directly by Stripe in accordance with its own terms and PCI-DSS obligations.
5. Your content — ownership stays with you
5.1 You own your manuscripts. As between you and Pagework, you retain all right, title, and interest — including copyright — in and to the chapters, scenes, notes, and any other creative content you create, upload, or store using the Service ("User Content"). Nothing in these Terms transfers ownership of your User Content to us.
5.2 Limited licence to operate the Service. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, and process your User Content solely to the extent necessary to: (a) provide, maintain, and improve the Service to you (e.g. rendering the editor, computing word counts, autosaving, generating exports); (b) provide any AI-assisted features you choose to use (clause 6); and (c) provide customer support you request. This licence ends when you delete the relevant content or close your account, subject to clause 5.5 (backups).
5.3 No use of your manuscripts to train AI models. We do not use your User Content to train, fine-tune, or improve any general-purpose machine learning or AI model — ours or a third party's — beyond what is strictly necessary to return a response to a feature you actively invoked (e.g. asking for a writing suggestion). Where a third-party AI provider's own terms could otherwise permit model training on API inputs, we configure and/or contractually require that provider not to train on your content (see clause 6.3).
5.4 You are responsible for your content. You represent that you own or have the necessary rights to your User Content, and that it does not infringe any third party's intellectual property, privacy, or other rights, and does not violate any law. You are solely responsible for backing up and retaining independent copies of anything irreplaceable to you — see clause 5.5.
5.5 Export and backups. The Service includes export functionality so you can obtain a copy of your manuscripts. We take reasonable technical measures (see clause 8) to protect against data loss, but — as with any software product — we strongly recommend you periodically export and independently back up work that matters to you. To the maximum extent permitted by law (and subject to clause 15), our liability for data loss is limited as set out in clause 16.
6. AI-assisted features
6.1 Pagework may offer optional features that use artificial intelligence (currently models provided by Anthropic) to help with drafting, suggestions, or editing assistance ("AI Features"). AI Features are opt-in — content is only sent to an AI model when you actively trigger that feature.
6.2 AI output is a suggestion, not a fact. AI-generated text or suggestions may be inaccurate, incomplete, biased, or otherwise unsuitable, and may occasionally resemble existing third-party text without either of us intending it to. You are responsible for reviewing, editing, and fact checking any AI output before relying on, publishing, or submitting it, and for ensuring your final manuscript does not infringe third-party rights.
6.3 Third-party AI processing. Using an AI Feature means the relevant portion of your content is sent to our AI provider's systems to generate a response. We select providers that contractually commit not to use API inputs to train their general models, and we do not enable any provider setting that would allow this. See our Privacy Policy for further detail on this data flow.
6.4 We may adjust, add, remove, or rate-limit AI Features at any time, including in response to provider availability, cost, or policy changes.
7. Acceptable use
7.1 You must not use the Service to:
(a) upload or generate content that is unlawful, defamatory, obscene, harassing, or that infringes another person's intellectual property, privacy, or other rights;
(b) attempt to gain unauthorised access to any account, system, or data, or interfere with the security or integrity of the Service;
(c) reverse-engineer, decompile, scrape, or attempt to extract the underlying source code of the Service, except to the extent such restriction is not permitted by law;
(d) use the Service to build a competing product, or resell or sublicense access to the Service without our written consent;
(e) upload malicious code, or use automated means (bots, scrapers) to access the Service other than through a documented, authorised API;
(f) circumvent any usage limits, security measures, or access controls.
7.2 We may investigate suspected violations and take action including content removal, feature restriction, or account suspension/termination (clause 13), and may report unlawful conduct to relevant authorities.
8. Availability, security, and support
8.1 We aim to keep the Service available and secure, including through staged deployments (staging before production), database migration safeguards, and monitoring/error-tracking tools, but we do not guarantee uninterrupted or error-free operation. Planned or emergency maintenance may cause temporary unavailability.
8.2 We use reasonable technical and organisational measures appropriate to the sensitivity of your content (e.g. row-level access controls so one user cannot read another user's manuscripts) but no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.
8.3 Support is provided on a reasonable-efforts basis via support@pagework.com.au. We do not commit to a specific response time unless separately agreed in writing (e.g. an enterprise agreement).
9. Third-party services
9.1 The Service relies on third-party infrastructure and processors, which may include (as applicable from time to time): Vercel (hosting), Supabase (database and authentication), Stripe (payments), Resend (transactional email), Anthropic (AI features), Sentry (error monitoring), and PostHog (product analytics). Your use of the Service means this data flows to these providers solely to operate the Service, as described in our Privacy Policy.
9.2 We are not responsible for the acts, omissions, or availability of third-party providers, but we select providers that maintain appropriate security and privacy commitments, and we will take reasonable steps to notify you of any provider change that materially affects your rights.
10. Intellectual property in the Service
10.1 Excluding your User Content, all rights, title, and interest in the Service — including the software, design, "look and feel," trademarks (including "Pagework"), and documentation — belong to Pagework Pty Ltd or its licensors. We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for its intended purpose, subject to these Terms.
10.2 You must not copy, modify, distribute, sell, or lease any part of the Service or its underlying software, except as expressly permitted by law or these Terms.
10.3 Feedback you voluntarily provide about the Service (bug reports, feature suggestions) may be used by us without restriction or compensation to you, unless we agree otherwise in writing.
11. Beta and experimental features
11.1 We may label some features "beta," "preview," or "experimental." These are provided "as is," may be changed or withdrawn at any time without notice, may be less reliable than the general Service, and should not be relied on for anything business-critical or irreplaceable.
12. Privacy
12.1 Our Privacy Policy (published at Privacy Policy) explains what personal information we collect, how we use it, who we share it with (including the third parties listed in clause 9), and your rights, including under the Australian Privacy Principles (Privacy Act 1988 (Cth)) and, where applicable to you, other privacy laws such as the GDPR. It forms part of these Terms.
12.2 We only collect and use personal information as reasonably necessary to provide the Service, and in accordance with our Privacy Policy and applicable privacy law.
13. Suspension and termination
13.1 By you. You may stop using the Service and close your account at any time from account settings, or by emailing support@pagework.com.au. Closing your account cancels future billing but does not automatically entitle you to a refund of amounts already paid (clause 4.4).
13.2 By us. We may suspend or terminate your access, with notice where reasonably practicable (and without notice in serious cases, e.g. security threats, unlawful conduct, or non-payment after a cure period), if you materially breach these Terms.
13.3 Effect of termination. On termination, your licence to use the Service ends. We will retain your User Content for a reasonable grace period (at least 30 days, unless legally required to delete it sooner, e.g. following a valid deletion request) to allow you to export it, after which it may be permanently deleted in accordance with our data retention practices.
13.4 Clauses that by their nature should survive termination (including clauses 10, 15, 16, 18, and 19) continue to apply.
14. Disclaimers
14.1 To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
14.2 We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI Features will produce accurate or appropriate output. You use AI Features and rely on their output at your own discretion (see clause 6).
14.3 Nothing in this clause limits the consumer guarantees described in clause 15.
15. Australian Consumer Law
15.1 Certain legislation, including the *Competition and Consumer Act 2010* (Cth) and equivalent state and territory legislation (together, "Australian Consumer Law" or "ACL"), may confer you with rights, warranties, guarantees, and remedies relating to the provision of the Service by us which cannot be excluded, restricted, or modified ("Consumer Law Rights").
15.2 If the ACL applies to you as a consumer, nothing in these Terms excludes, restricts, or modifies any Consumer Law Right. Our liability for a failure to comply with a consumer guarantee is limited, to the extent permitted by the ACL, to (at our option) re-supply of the Service or payment of the cost of having the Service re-supplied.
15.3 Where you are not acting as a "consumer" within the meaning of the ACL (for example, if you subscribe on behalf of a business), clause 16 (limitation of liability) applies without the modifications in this clause 15, to the extent permitted by law.
16. Limitation of liability
16.1 Subject to clauses 14.3 and 15, and to the maximum extent permitted by law:
(a) neither party is liable to the other for any indirect, special, incidental, or consequential loss or damage (including loss of profits, loss of data, or loss of opportunity), even if advised of the possibility of such loss;
(b) our total aggregate liability to you arising out of or in connection with these Terms or the Service, however arising, is limited to the greater of (i) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, and (ii) AUD $100.
16.2 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
17. Changes to these Terms
17.1 We may update these Terms from time to time, for example to reflect changes in the Service, legal requirements, or our practices. We will notify you of material changes by email or an in-app notice at least 14 days before they take effect, except where a change is required immediately for legal or security reasons.
17.2 Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service and may close your account under clause 13.1.
18. Governing law and disputes
18.1 These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles.
18.2 You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for any dispute arising out of or relating to these Terms or the Service.
18.3 Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute in good faith by contacting the other party in writing and allowing a reasonable period (at least 30 days) to resolve it informally.
18.4 Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction at any time.
19. General
19.1 Entire agreement. These Terms, together with the Privacy Policy and any order/checkout terms shown at the point of purchase, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements on the subject.
19.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be replaced with a valid one that most closely reflects its original intent.
19.3 No waiver. A failure to enforce any provision is not a waiver of our right to enforce it later.
19.4 Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honour these Terms.
19.5 Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control (e.g. natural disaster, war, internet or infrastructure outage, act of government).
19.6 Notices. We may give notice to you via the email associated with your account or an in-app notice. You may give notice to us at support@pagework.com.au or Dromoyne, New South Wales 2046.
19.7 Contact. Questions about these Terms can be sent to support@pagework.com.au.
*These Terms were last updated on 15 July 2026.*